My Parblo does not work. What can I do?A: Follow these steps as shown below:

Remove the USB and HDMI plug from the computer.

Un-install the Parblo driver from the system.

Re-connect your Parblo USB and HDMI to the computer.

You can download the latest version of the driver directly from our website.

After installing the new driver version, the system will require you to restart your computer.

After you restart your computer, on bottom right of the screen, you can find the Parblo icon () within there.

If you can't find the Parblo icon () on the bottom right of the screen, this means the driver failed during startup. This might be caused by an incompatible issue.

Or check [My Computer]> [Properties]> [Hardware]> [Device Manager], if There is an exclamation mark that is found, this means that the installed driver of Parblo is incompatible with the Windows system. If you have this problem, you can contact us for assistance.

By clicking the Parblo icon () on the bottom right of the screen, you can test the pressure sensitivity to see whether the pen pressure function works or not.

If you do not have pen pressure, it means the pen might be faulty and you should contact us for a solution.