How to solve the movement delay or lag of Parblo Intangbo SW/Parblo Ninos Q2 digital pen at low sensing height?

1. Ensure sufficient battery power
① The computer, phone, or tablet has sufficient battery. (Please note that a low battery on the device can affect connection usage)
② Parblo Ninos Q2 has sufficient power - above 20%. (Please note: When the battery level is below 20%, the digital board indicator light flashes red.)
2. Stay away from the laptop touchpad
Do not place the digital board directly above or below the laptop touchpad, please keep it 5 centimeters away from the laptop touchpad.
3. Stay away from wireless devices
Please keep the digital board away from wireless devices, such as wireless mice, keyboards, routers, etc.
4. Stay away from metal equipment
Check if there are any metal devices around the digital board. Please keep them away from metal, such as the digital board cannot be placed directly on iron or stainless steel tables Wait for the metal equipment.
5. Stay away from devices that are currently powered on
The digital board cannot be placed directly on a device that is currently powered on, for example, it cannot be placed directly on a heating pad.
6. Do not connect multiple devices simultaneously
Please ensure that your computer, phone, or tablet is not connected to multiple external devices at the same time. It is best to only connect Bluetooth and wired connections to the digital board, then restart your computer and try again.
7. Bluetooth connection should not be too far away
It is recommended that the distance between the digital board and the connecting device should not exceed 3 meters.
How do we detect the stability of the digital board environment? The method is as follows:
Please note: detection is only available for Bluetooth connections, not supported for wired connections
1. Windows computer, check after installing drivers.


2. Mac (Apple) computer, turn on driver detection.


3. Android devices, check after installing Parblo software.
Click here to download and install the "Parblo Pablo" software